We are happy to offer $3.99 Flat Rate Shipping on ALL US orders! We also offer $12 Flat Rate Shipping to Canada and $20 Flat Rate Shipping to Australia.* Currently, we only ship to these three countries.
*Important International Shipping Note: Tariffs and duty fees may apply when shipping internationally. Storyweaver: 1) does not pay these fees upon shipping, as they are determined at customs, and 2) is not responsible for added tariffs, duties, or custom fees upon arrival. International customers, please use this calculator to estimate fees or this one specifically for Canada. Large Tote Bags + Backpacks cannot be shipped internationally at this time. Any item not qualifying for international shipping will be noted in the product description. All international packages are shipped USPS first class.
As we are a family-owned shop operating out of Calli’s home, please allow 2-4 business days for items to ship. If there are expected shipping delays due to vacation, travel, or holiday, it will be noted in the header/top banner on the HOME PAGE of our website.
Because of the handmade nature of our products, they inherently vary some in color consistency and size. We believe that subtle inconsistencies (possibly even tiny flaws) are a beautiful element found in handmade artisan products. Please remember that there is a person, and a story of freedom, found behind every product we sell … it was made lovingly with their hands, not in a mass-produced factory.
With this being said, please know that we have partnered with brands & organizations who pride themselves on producing high-quality, boutique-ready goods. Furthermore, I (Calli) carefully inspect every item that comes into my inventory. It is my hope that this process will ensure that all items sold by STORYWEAVER are both lovely and beautiful.
We sincerely hope that you love your handmade product from STORYWEAVER MERCANTILE. If for some reason you are not happy with your product, please start by contacting us at firstname.lastname@example.org within one week of receiving your item, at which point we will discuss your problem and decide how it can best be resolved. If we decide upon a return, you will then receive instructions and a Return Sheet, which should be included in your return box.
For exchanges or refunds, please return items to us IN ORIGINAL CONDITION WITH TAGS ATTACHED within 15 days of receiving them. Customers are responsible for return shipping with tracking number. All marked down items found on the sale page cannot be returned.